Service and support for our customers

Support Hotline

+49 9571 766-667

Mo – Fr, 6:00 – 18:00
Local rates apply

Our service expertiseImpactful ideas for the highest level of customer satisfaction

You can get everything you need from Hofmann Impulsgeber: from the development of your idea, to production, commissioning and maintenance. Our experienced service technicians will take care of your tools and equipment: both in Germany and abroad. You can reach us on our hotline five days a week from 6 am to 6 pm. We guarantee the fastest possible response times and high availability.

You can rely on Hofmann ImpulsgeberWe're there for you.

We carry out inspections, maintenance and repairs as required. Even directly on site. We help prevent major time loss.

Our services

Maintenance

Extend the service life of your tool or system with regular maintenance. Maintenance by Hofmann Impulsgeber usually takes just a few days. This is an investment that pays off for customers in the long term. If possible, we’re glad to drop by. But you can also send your injection mould or system to the Hofmann Service Centre. If you’d like, we can also arrange for collection. We would be happy to take on and complete your maintenance documentation. In doing so, we adhere to specified maintenance schedules and complete them as required. Book an appointment now, by phone or online. We also offer long-term maintenance contracts for your convenience. Get in touch with us.

Repairs

Get in touch with us if your tool or system needs repair. We will take care of it as quickly and as cost-effectively as possible. On request and if possible, we’ll be happy to provide you with a cost estimate for repairs.

Spare parts

We define the expendable parts of your tool or system together with you during the construction phase. By means of maintenance contracts we can arrange the further steps in advance. During regular inspections, parts are replaced by our service staff if necessary.

Application consulting and optimisations

Do you need support in developing products or processes in your company? Then you’ve come to the right place. We’re the right partner for you, from brainstorming, FEM calculations, simulations and design to the optimisation of tools and systems.

Training

We’re happy to share our ideas with you. Our diverse range of training courses covers topics such as product development, tool and plastic-compatible design, tool and process engineering, 3D printing processes and much more. Get in touch with us if you’re interested. Benefit from the Hofmann impact yourself.

Sampling

We sample tools and systems to make sure they meet specified properties. We carry out qualified sampling using the modern machinery of our partner, Hofmann Möglichmacher. We’re also happy to set up your customer machinery for testing tools and associated peripherals on our premises. If you’re interested in sampling, Hofmann Impulsgeber is happy to support you.

Commissioning

We promise that your tool will function perfectly. All tools and systems are tested in our technical centre before delivery or directly on the customer’s premises. We carry out acceptance tests and commissioning in accordance with current quality assurance guidelines using state-of-the-art injection moulding machines. On request, we offer machine and process capability tests, initial sample test reports, necessary measuring and testing gauges and grippers.

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Your partner in service

Stefan Zipfel
Head of Service
T: +49 9571 766-667